FAQ

DermaX is a medical digital app licensed by the Saudi Ministry of Health and sponsored by Saudi Society of Dermatology and Dermatologic Surgery. DermaX enables you to get medical consultations of your skin, hair and nails concerns with the best doctors in KSA.

Yes.

We are available online 24/7, and the time needed to receive consultation depends on the service chosen.

Saudi Arabia, Riyadh.

Yes, Our License number is: 1400036519

You can only pay the service fee through our app (Mada cards, Mastercard, Visa, and appl pay). We will never ask for cash payments.

Through our app available in both Apple and Google app stores. You can search for “DermaX” to download or by click here..

Unfortunately, you have to download the app to use our services.

If you haven’t signed up before, please contact our customer support by clicking here..

Yes, you can.

We are sorry, please contact our customer service here.

The doctor can choose not to fill a prescription if the medical case does not require it.

Please be sure to update the app to the latest version. If the issue persists, please contact us by clicking here..

If the doctor deems the need to dispense medications, the prescription will be dispensed digitally and you can view it within the app. It can be dispensed in any pharmacy inside or outside of KSA.

DermaX is licensed by the Saudi Ministry of Health and are committed to its regulations, which include maintaining the confidentiality of patient private data. Only the attending physician on the case can view the patient's data to provide the appropriate diagnosis and treatment. (For more details, click here)

DermaX is licensed by the Saudi Ministry of Health and are committed to its regulations, which only allow the doctor whose data is mentioned in the diagnosis provided to provide consultation. And you can see all the data of the attending doctor by visiting his profile in the app.